A mobile cleaner is required for the Medway / Maidstone area of Kent. Knowledge of COSHH and Health and Safety would be an advantage. Applicants must have a full driving licence. Please apply by telephone to 01634 828544

Our management system, Templa, allows for access to a client portal which will be made available for all clients to access whenever required for all relevant contract information for cleaning and FM services. Transparency and openness are a valued part of a successful client-contractor relationship and our client portal will permit access key data of the contract.

This will include, but not be limited to, such information as details of periodic work, site specifications and tasks, names and training records of operatives including qualification certificates, quality audit and monthly report schedules and results, accounts, risk assessments and method statements, company policies and service request tracking.

It is accessed through a password controlled client log-in screen and multiple log-ins can be allocated with permission stages if required, so you can pre-define what information you wish each user to access.

A key feature of this portal is the client ‘Site Binder’ which will include mandatory health and safety policies and other legal requirements. We will provide all contract information centrally and in real-time so clients will have constant access to the latest version of all relevant information.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries.

“What I hear, I forget. What I see, I remember. What I do, I understand”
– Confucius

 

We pledge to provide staff with the development opportunities to ensure that individuals are able to contribute fully to the success of Grade One. The main aim of formal training is to provide managers and operatives with a framework that not only allows them to carry out their work in a safe and efficient manner, but it supports and encourages their career progression.

“85.6% of our operatives have an industry recognised qualification”

As part of all employees’ training plans, we take the following steps:

• Ensure their training qualification certificates are in place and as a minimum they are compliant with the requirements of their role;
• Assess their current skills and training levels for enhanced performance opportunities;
• Create a training matrix for the objectives of each operative;
• Invest the necessary resource to ensure the training is carried out in a timely manner.

Our commitment to formal training will include offering the following recognised and industry trusted qualifications and accreditations to employees, as relevant to the tasks they will be carrying out:

• BICSc
• NVQ
• IOSH
• IRATA
• IPAF

In addition Grade One will provide ongoing training and development opportunities to ‘hone’ personal skills and equip operatives with the expertise to work more efficiently in their roles.

Training and development enhances the operatives performance and we are committed to industry leading training programmes to ensure the long term development of skills and specific personal abilities of all our people.

We have an absolute belief that the benefits of training and developing our staff include:

• Increased job satisfaction, commitment, motivation and morale
• A more confident, loyal and responsive workforce
• Better skilled and more productive people
• Enhanced risk management through training in HR / Safety / Quality / Environmental procedures
• Reduced staff turnover and absence levels
• Increase capacity to adopt new technologies and methods

“We have a unique relationship with the London Cleaning Academy meaning our staff are trained to the highest levels in the latest techniques in cleaning science”

An innovative feature of Templa is that it can be integrated with electronic hand-held tablets.

The remote device and interactive functionality means our operational teams can perform key tasks on site without the need to complete paper forms and deliver them back to the office thus speeding up activity, response times and productivity.

We will be able to deliver all of the site/contract information including specifications, staff rotas and quality auditing, plus the ability to generate ad-hoc requests or equipment and materials requests required by the premises by way of electronic tablet.

Benefits to the management of our contracts include:

• Open book accounting and transparency. This system allows all data entry and access to be controlled through a user-defined authorisation structure, whilst a full audit trail enables us to track and review all changes made to the data.
• Variations and requests are all managed through effective date control, enabling changes to occur with specific services, tasks or operatives at different times.
• Any contract data is keyed in as soon as we have it which eliminates the need to either hold onto it or pass it on for entry at a later date. This avoids ambiguity with the operations team always having access to the latest up to date data due to the information always being the current live version.

All the above means this electronic system ensures speed, accuracy, consistency and tight financial control of the contract.

The system also includes a Customer Service module which will allow us to provide the following:

• Quality Audits – electronic audits completed on Operations Manager’s Mobile Devices and can be signed by the site representative.
• Service Requests – Allows calls to be logged through our Help Desk, with details and alerts sent through automatically to the Mobile Devices for completion

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“Businesses cannot be successful when society around them fails”
– Anon

Our much publicised mission statement reflects a sincere ambition to put as much back into society as we benefit from it.

“Grade One is committed to enhancing its business in an ethical and socially responsible manner by considering the interests of its stakeholders, investors, employees, customers, suppliers and the local & wider communities”

The Company’s aim is to provide products and cleaning solutions that are relevant to the global issues of environmental control, energy conservation, human rights and fair trade practices. Grade One will continually look for new product innovations and cleaning methods that support the growing need to protect the world and the people who live in it.

In addition to the environmental issues, we try wherever possible to pay living wage standards and we have a policy of advertising employment vacancies in the local community, preferably within a mile of the contract location thus giving opportunities to those who may be able to walk to work in the absence of their own vehicle or suitable public transport.

Recently we have engaged with local schools and colleges to assist with the education behind cleaning science and business management.

We observe fair trading practices with our supply chain, with reasonable and agreed payment terms, long term partnership agreements and collaborative working leading to innovation and development.

With all our stakeholders, we observe legal compliance and ensure that statutory obligations are at the forefront of all trading activities, including of course compliance with anti-corruption legislation.

“In 2014 we gave the equivalent of 5% of our net profit to charities and good causes in a variety of ways including cash, excess products and equipment, paid “volunteer time” for staff and other cost supported donations”

“Quality means doing it right when no one is looking”
– Henry Ford

 

Within our business we believe that giving value is more than just offering a competitive price. It has just as much to do with providing a quality service and best in class performance, on time, in full and in a safe and professional manner.

“93% of our customers surveyed in 2014 said they would refer Grade One to their own clients, either voluntarily, or if asked to recommend a supplier”

To help us underwrite the quality expectations of both Grade One and our customers, we are accredited to ISO 9001 with a UKAS approved body, and have a Quality Management System designed to provide continual improvement through managing and controlling the services we provide.

This process includes:

• Customer feedback – through monthly meetings with clients and a periodic customer survey;
• Generation of Key Performance Indicators (KPI’s) to assist in monitoring the service provided;
• A detailed staff training matrix – training all staff to a minimum of BICS level 1 status;
• Monitoring all incidents (Quality, Environmental & Health & Safety) to enable improvements;
• External auditing by a consultant in addition to our 3rd party regulatory auditing, thus ensuring total compliance.

Our ethos is to “get it right first time” ensuring a consistently high level of service and ongoing improvement.

“In 2014 we had a 96.2% customer retention rate”

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries.